Virtual Benefits

Enrollment in BCBS IL Coverage gets you & covered dependents access to convenient & cost-effective virtual care through Teladoc.  Effective 9/1/2024, covered members have access to Virtual Primary Care (VPC), through Teladoc.  Virtual Primary Care provides you with an ongoing virtual Primary Care Physician (PCP) and a care team to which you will have access 24 / 7. 

VPC includes medical care, primary care, general medical care, urgent care, dermatology care, and Behavioral Health services, as well as referrals for lab work, imaging, testing, and in-person care when needed.  You will be able to receive annual examinations, preventive care, diagnosis and treatment for health concerns, manage chronic conditions, receive referrals to Participating Providers – specialists (e.g., oncology, cardiology, rheumatology, orthopedics, etc.), and Behavioral Health professionals when needed.

Teladoc offers many new ways for you to get the care that you need, when you need it most!  Review the resources below to understand the different aspects of the program.

  • Conveniently Coordinate Your Annual Physical Exam
  • Avoid a trip to the ER
    • Teladoc Health can help you skip the trip to the ER or urgent care for non-emergency problems, avoid long wait times and save money since you can see a clinician within minutes by phone or video. Teladoc Health is here to listen, answer your questions and help you feel better faster.
    • Review the General Medical Care Flyer to learn more about this program.
  • What Mental Health services does Teladoc Health provide?
    • Teladoc Health licensed therapists are here for you no matter what you are facing, whether it’s big or small. They can help you improve your mood with things like Learning to stay calm in stressful moments, Managing and understanding depression, How to handle relationship and family problems, Controlling anxiety caused by work or personal issues, Working through past trauma, Overcoming burnout which could be causing mental or physical exhaustion and irritation
    • Review the Mental Healthcare Flyer to learn more about this program.
  • Reach Your Health Goals with Expert Coaching
  • Better Manage Ongoing Health Conditions through the Condition Management Program

    • Condition Management provides you with free support for Diabetes & Hypertension Management, along with a Weight Management and Diabetes Prevention Program.  Learn more by reviewing the Condition Management FAQ.

How Much Does Virtual Care Cost?

The information below will provide you with details related to the cost of virtual care under both programs.

PPO:

  • Preventive Care: No Cost
  • Primary Care Physician: $20 Copay
  • Acute/Urgent Care: No Cost
  • Behavioral Health: No Cost
  • Dermatology: $40 Copay

HDHP:

  • Preventive Care: No Charge
  • All other services: You will understand your cost at time of booking. 
    • Before Deductible: Responsible for 100% of the allowed charge
    • After Deductible:
      • Primary Care Physician: 20% cost-share
      • Acute/Urgent Care: No Charge
      • Behavioral Health: No Charge
      • Dermatology: 20% cost-share

Dependent Eligibility:

  • Preventive Care & Primary Care: Ages 18+
  • Acute Cate & Dermatology: All Ages
  • Behavioral Health: Ages 18+

Getting Started is Simple

Registration Info:

  • Website: www.teladochealth.com/ using code BCBSIL-HEALTH
  • Member Support Call Center: 1-800-835-2362
  • Download the Teladoc Health – Telahealth Mobile App
    • If you are currently enrolled in the Diabetes or Hypertension Management Program through Teladoc, you do not need to register again!
    • The registration process is the same for employees, as it is dependents.